Shipping & Care
Proudly shipped from Panama City, Panama
We offer several shipping options for your convenience. Exact rates are calculated at checkout based on your location and selected service.
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Local delivery in Panama City
We offer local delivery within the Panama City area. Delivery options and estimated times are shown at checkout.
Nationwide shipping
We ship throughout Panama. Rates and delivery times are calculated at checkout based on your province and selected service.
International shipping
We ship internationally. Transit times vary by destination country, customs processes, and service availability. Customers are responsible for any customs duties, import taxes, or local fees required by their destination country.
Store pickup
Pickup available at Scarlet Rose, near Coco del Mar. Select the pickup option at checkout if available.
Shipping rates are calculated at checkout. We do not offer free shipping.
Manufacturing defects and replacements
Due to the intimate nature of our products, we do not accept returns or exchanges for size, fit, color, or change of mind. If your item arrives with a verified manufacturing defect, we will gladly replace it.
- —We do not offer returns or refunds.
- —Manufacturing defect replacements must be reported within 14 calendar days of receiving your order.
- —Items must be unworn, unwashed, with original tags and hygienic liners intact, and accompanied by proof of purchase.
- —Damage caused by misuse, normal wear, or improper care is not covered. Sale or personalized items are not eligible for replacement.
Frequently asked questions
How long does order processing take?
Processing time will be confirmed at checkout. Orders are prepared at our atelier in Panama City.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected service. We do not offer free shipping.
Do you ship internationally?
Yes, we ship internationally. Transit times vary by destination country and customs processes. Import duties and taxes are the responsibility of the recipient.
What do I do if my product has a manufacturing defect?
Contact us via WhatsApp at +507-6555-8430 or email at isabella.swimwear0@gmail.com within 14 calendar days of receiving your order, with photos of the defect and your proof of purchase.